Class Assignment: Chapter 2 (cont.)
4. Repeat item 3 for TNB’s internal strengths and weaknesses.
5. Describe TNB in terms of the four performance measures listed in Slide 33. Are there opportunities for change?
6. What does quality mean for TNB? What’s its significance and what’s its cost? (You may wish to use Slides 39-46 as a guide in addressing this item.)
7. How can TNB become excellent at the right things? (What are the right things for TNB?)
* The presentation and any supporting documentation should be concise -- something that top-management can assimilate quickly!